zbzbet Privacy Policy

Last Updated: 1 January 2026

1. Introduction

zbzbet ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our platform at zbzbet.lat. This Privacy Policy sets out in plain, formal terms the categories of personal data zbzbet collects, the purposes for which that data is processed, the conditions under which it may be shared with third parties, and the rights available to you as a data subject.

zbzbet operates an online gaming and sports betting platform serving players primarily in Bangladesh. All personal data collected through the platform is handled with care, stored securely, and used only for the purposes described in this policy. zbzbet does not engage in the commercial sale of personal data and does not share your information with third parties except as described in Section 5 of this policy.

This policy applies to all zbzbet services accessible via zbzbet.lat, including the sports betting product, live casino, slot games, crash games, fishing arcade titles, account management tools, and payment cashier. If you have any questions about this policy or about how your data is handled, please contact us at [email protected].

2. Personal Data We Collect

2.1 Registration Data

When you create a zbzbet account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, district, and country)
• Username and hashed password (passwords are never stored in plaintext)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance obligations, we may request and retain the following documentary evidence:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (screenshot or statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits)

2.3 Financial Transaction Data

zbzbet records details of all financial transactions conducted through the platform, including:

• Deposit amounts, dates, times, and payment method references
• Withdrawal requests, amounts, processing status, and destination payment method references
• Bonus credits, wagering activity, and promotional participation records
• Account balance history

2.4 Gaming and Betting Activity Data

zbzbet retains records of your activity on the platform, which may include:

• Sports bets placed, including market selections, stake amounts, odds accepted, and settlement outcomes
• Casino and slot game sessions, including game titles played, bet sizes, and session duration
• Crash game and fishing arcade participation records
• Responsible gaming tool usage, including deposit limit settings, cooling-off activations, and self-exclusion requests

2.5 Technical and Device Data

When you access zbzbet, our servers automatically collect certain technical information, including:

• IP address at the time of each login and transaction
• Device type, operating system, and browser version
• Session timestamps and duration
• Referring URL (where applicable)
• Cookie and local storage identifiers (see Section 8 for full cookie details)

2.6 Communications Data

If you contact zbzbet support, submit a complaint, or correspond with us by any channel, we will retain a record of that correspondence, including your contact details, the content of your messages, and any response provided by our team. This data is used for quality assurance, dispute resolution, and compliance record-keeping.

3. How We Use Your Personal Data

zbzbet processes personal data for the following purposes:

• Account Management: To create, verify, maintain, and administer your zbzbet account and to authenticate your identity at login.
• Service Delivery: To provide access to all zbzbet products and services, including sports betting markets, casino games, and payment cashier functions.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, and to verify that payment accounts are registered in your name.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 18 years and to comply with our KYC obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the zbzbet Terms & Conditions.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, and to administer deposit limits, cooling-off periods, and self-exclusion requests.
• Legal Compliance: To fulfil obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns and technical performance data in aggregate form to improve the zbzbet platform and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and event updates to players who have opted in to receive such communications. Marketing messages are always clearly identified and include an unsubscribe mechanism.
• Customer Support: To respond to enquiries, process complaints, and provide assistance in relation to your zbzbet account.

4. Legal Basis for Processing

zbzbet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to perform the contract between zbzbet and you as a registered player — specifically, to deliver gaming services, process payments, and manage your account.
• Legal Obligation: Processing is required for zbzbet to comply with applicable legal and regulatory obligations, including KYC and anti-money laundering requirements.
• Legitimate Interests: Processing is necessary for zbzbet's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on consent (primarily for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Third-Party Disclosure

5.1 Payment Service Providers

In order to process your deposits and withdrawals, zbzbet shares the minimum necessary transaction data with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank). Data shared in this context is limited to what is technically required to complete the transaction and is governed by the data handling policies of the respective provider.

5.2 Game Software Providers

zbzbet's gaming products are powered by certified third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data necessary to deliver and audit game functionality. No personally identifiable information beyond a non-reversible session token is shared with game providers.

5.3 Identity Verification Services

zbzbet may use trusted third-party KYC and identity verification services to assist in confirming the authenticity of documents submitted during account verification. These services process data strictly for verification purposes and are contractually bound to handle personal data in accordance with applicable data protection standards.

5.4 Legal and Regulatory Disclosure

zbzbet will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or valid legal process. In such cases, zbzbet will disclose only the minimum information required to satisfy the legal obligation and will take reasonable steps to notify the affected player where permitted by law.

5.5 No Commercial Data Sales

zbzbet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. This restriction applies without exception to all categories of personal data collected by zbzbet.

6. Data Retention

zbzbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to meet anti-money laundering and financial compliance obligations.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support Correspondence: Retained for two (2) years from the date of the most recent communication in the relevant thread.
• Marketing Preferences: Retained until you withdraw consent, after which a suppression record is maintained to ensure your opt-out preference is honoured.
• Technical Logs: Retained for a maximum of twelve (12) months from the date of generation, unless required for an ongoing investigation or dispute.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

7. Security Measures

zbzbet employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and zbzbet's servers
• Encryption of sensitive data at rest, including stored payment references and identity documents
• Hashed storage of account passwords using industry-standard cryptographic functions — plaintext passwords are never stored
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Automated monitoring systems for detecting suspicious login attempts and unusual account activity

8. Cookies and Tracking Technologies

zbzbet uses cookies and similar technologies to enhance your experience on the platform. A cookie is a small text file placed on your device by a web server. zbzbet uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are required for the platform to function correctly. They enable core features such as account login, session management, and payment processing. These cookies cannot be disabled without causing the platform to stop working correctly.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players interact with zbzbet, including pages visited, session duration, and error reports. This data is used solely to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences — such as language settings, display options, and last viewed game categories — to provide a more personalised experience on return visits.
• Marketing and Preference Cookies: Where you have consented, zbzbet may use cookies to track which promotional content you have viewed and to ensure marketing messages are relevant to your activity. You may withdraw this consent at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of zbzbet features. zbzbet does not use third-party advertising network cookies or cross-site tracking pixels.

9. Your Data Protection Rights

As a zbzbet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and registered email address so that we may verify your identity before responding.

• Right of Access: You may request a copy of all personal data zbzbet holds about you. We will provide this in a structured, readable format within a reasonable timeframe following identity verification.
• Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. We will action valid rectification requests promptly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Certain data may be retained where required by law.
• Right to Restrict Processing: You may request that zbzbet restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. In the case of direct marketing, zbzbet will always honour an objection without requiring justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

zbzbet will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

10. Minors and Age Restriction

zbzbet strictly prohibits access to its platform by individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. If zbzbet becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be deleted or anonymised, and any deposited funds will be returned through the original payment method after identity confirmation.

Parents and guardians who believe a minor may have accessed zbzbet should contact [email protected] immediately. zbzbet takes all reports of underage access seriously and will investigate and act promptly upon notification. For further guidance on protecting minors from online gambling, please visit the zbzbet Responsible Gaming page.

11. Changes to This Privacy Policy

zbzbet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account and display a prominent notice on the platform for a reasonable period following the update. The revised policy will take effect from the date stated in the notification.

We encourage you to review this Privacy Policy periodically to stay informed about how zbzbet handles your personal data. Continued use of the platform following notification of a policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure as described in the zbzbet Terms & Conditions.

12. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by zbzbet, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them as promptly as possible.

Email: [email protected]

Support is available 24 hours a day, 7 days a week. Responses requiring manual review are handled during standard Bangladesh Standard Time (BST, UTC+6) business hours. Please include your registered email address and a brief description of your enquiry to help us respond efficiently.